Terms & Conditions
Effective 20 October 2026 · Auto Track by Hussique
These terms govern your use of Auto Track, operated by Hussique, for campus mobility. Contact [email protected] for account, ride or payment support.
Accounts and eligibility
Use your own Google account and provide accurate profile and contact details. Students can request rides. Drivers must supply accurate vehicle details and receive approval before operating through the app. Administrative permissions are granted by the operator; registering an account does not grant them. Do not impersonate anyone, share privileged access or misuse other users' information.
Rides and responsible use
Requests depend on driver availability, direction and vehicle capacity. Location and arrival information can be delayed; submitting a request does not guarantee a ride or a specific arrival time. Follow campus rules and driver safety instructions. Harassment, fraudulent requests, unsafe conduct and attempts to bypass access controls may lead to suspension.
Cancel an unwanted pending or assigned request through the app when cancellation is available. Contact operations for problems during an ongoing ride. Auto Track is not an emergency response service; use the appropriate emergency service when needed.
Student subscriptions
The current student plan is ₹20 for 30 days, as displayed before checkout. Driver and admin access does not require a student subscription. Access starts only after server verification of a captured payment. Renewal is manual; Standard Checkout does not authorise automatic recurring debits. An active renewal extends the existing expiry. Test-mode payments are labelled and do not transfer real money; test entitlements do not carry into live payment mode.
Cancellations and payment issues
Cancelling a ride request does not automatically cancel or refund a time-based subscription. For duplicate charges, failed payments or refund requests, email support with the registered email and payment/order identifier. We review requests against the payment status, service circumstances and applicable law. Do not send card numbers, CVVs, passwords or OTPs. Razorpay and payment networks may determine payment or refund processing times.
Availability and your rights
Network interruptions, browser permissions, maintenance and hosting limits can affect the service. Keep an alternative way to contact operations for an existing ride. Nothing in these terms excludes rights or remedies that applicable law does not allow us to exclude.
Privacy and updates
Our Privacy Policy explains data use. We may revise these terms; the effective date identifies the version. Material changes may require acceptance before further use.